Emergency bots are anything from bots that answer 911 calls to drones. Normally a 911 or any other emergency call is answered by a person, but now that these places aren’t staffed as much, emergency bots help fill the vacant spaces. Having emergency bots answer 911 calls can seem a bit tedious because people are usually frantic and for a bot to try to maintain a conversation would be a bit difficult. Due to the importance of these calls, emergency bots are extremely advanced. These bots are able to pick up location and language. This makes it more efficient for the 911 call responders. The bots are able to connect the person with one who can understand either their language or accent.
The bots are also able to connect the caller to someone within their immediate location. This is extremely important so that when people arrive at the location they are prepared to the best of their abilities. Emergency bots are becoming so advanced that it has been predicted that over 85 percent of interactions between businesses and customers will have no involvement of a human on the business side by 2020. Without even knowing it, the majority of your phone calls through customer care are led by bots. Bots have become a huge contribution to customer care and will more than likely become a huge part of more emergent matters.
Emergency Bots for Safety
Scientists are working on robotic drones for security on the country’s border. Before drones, Homeland Security used unmanned vehicles with cameras for border surveillance. They have been using these surveillance vehicles since 2005. It can be assumed that this is reliable, but like everything, technology evolves. Staying with one set plan does not assure long term success. Using these vehicles for surveillance is a difficult task. They have to be in the right place at the right time to be activated. This means there is a lot of room for errors and when dealing with border security, this is not something that can take any errors. With the help of bots in the form of drones, this room for error becomes minimized. Drones are more advanced and the technology on them is still advancing.
How are drones used for security?
At the University of Arizona, researchers were given a grant from the US Air Force Office of Scientific Research to create a surveillance system to monitor the United States’ border with Mexico. They are creating this artificial intelligence development for a surveillance system that includes more realistic data and can respond to threats faster. Overall they want to be able to make everything safer and more efficient. Everything would include the travel of high power authority figures, to military personnel. Huge developments of these drones allow are the ability to fly low. Having low-flying drones will allow traffickers to be picked up. Trafficking of any kind is extremely important and dangerous. Having a system enabled to track and stop this kind of behavior is extremely important. This can prevent the loss of lives and the illegal dealings over borders. Conclusively, the development of these higher tech emergency bots allows the United States Department of Homeland Security Customs and Border Protection to be notified of unsafe activities and the locations of these activities much faster.